Absolutely. At Willow & Wag, all payments are processed through Shopify's fully encrypted checkout — the same technology trusted by millions of stores worldwide. We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. Your card details are never stored on our servers, and every transaction is protected by SSL encryption. You'll see the padlock icon in your browser throughout checkout.

We deliver across the UK, typically within 5–10 working days. Once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow your parcel every step of the way. If you have any concerns about your delivery, don't hesitate to reach out to us at contact@willowwag.co.uk.

We want you and your dog to love every Willow & Wag piece. If for any reason you're not satisfied, you may return eligible items within 14 days of receipt, provided they are unused and in their original condition. Please contact us at contact@willowwag.co.uk to initiate a return. In line with UK consumer law, your statutory rights are not affected.

Yes, Willow & Wag is a UK-based premium pet accessories brand dedicated to quality and care. Our store operates on a secure Shopify platform and we are committed to full transparency with our customers. If you have any questions before placing your order, please write to us at contact@willowwag.co.uk — we're happy to help.

Each product page includes a sizing guide tailored to that specific item. We recommend measuring your dog's neck or chest (depending on the product) with a soft tape measure and comparing to the size chart provided. If you're between sizes or have any doubt, feel free to contact us at contact@willowwag.co.uk and we'll guide you personally.

From time to time, we offer exclusive promotions to our community. The best way to stay informed is to subscribe to our newsletter or follow us on social media. Any valid discount code can be entered at checkout before completing your purchase.

Currently, Willow & Wag ships exclusively within the United Kingdom. We are working on expanding our delivery options in the future. If you're based outside the UK and wish to be notified when international shipping becomes available, please get in touch at contact@willowwag.co.uk.